As your Managed Care Organization, Occupational Health Link’s mission is to provide workers’ compensation and occupational health solutions through ethical medical systems and state-of-the art information systems built on a philosophy that “Work is Part of Healing.” We are a medium size MCO, serving approximately 15,000 employers. We are dedicated to individualized assistance and one-on-one contact. Our commitment to quality includes a pledge to provide local/regional medical management for the injured worker – we’re close by when you need us!

We are owned and directed by some of Ohio’s leading Occupational Health Providers including hospitals and physicians. “Provider owned,” means we are not a Third Party Administrator (TPA) or Insurance Company. We are the people who take care of you when you are injured.

WHAT DOES THAT MEAN TO YOU?

Occupational Health Link has a strong ethical base that protects the “rights of the worker” and guarantees the worker fair, honest, medical care:

Appropriate care

We are there to expedite the approval of appropriate care.

Appropriate treatment

Your physician is there to offer you appropriate treatment.

No financial incentives

There are no financial incentives to us or your physician to deny or delay care.

ADR Process

You have the right to appeal any treatment decision through our ADR process.

Medical care

Your case is reviewed by another physician before medical care is denied.

Our Vision

Occupational Health Link attributes our successes to our unique structure of regional case management and focusing on the safe return to work of the injured worker from the date of injury. OHL places strong emphasis on prompt and appropriate return-to-work as a primary means of cost savings to employers.

“Forge a partnership between employers, their injured workers, and their treating physicians to make ‘work’ part of the healing process for workplace injuries.”

In many cases, employers already have an effective, existing relationship with an occupational healthcare provider. Occupational Health Link enables the employer to keep and strengthen that relationship without wasting time and money by having to go through an insurance company intermediary on every question and decision.

Physicians decide appropriate care. Many MCOs manage care by allowing a case manager, who has never seen the patient, to override decisions made by the better trained, and more experienced treating physician. Occupational Health Link, OHL believes none of us want this sort of decision used for our employees or ourselves. As a result, Occupational Health Link, OHL will only deny care if the patient has been issued a second opinion by a qualified physician who believes the proposed care is not related to the allowance of the claim. Physicians and nurses are not paid to deny care. Our MCO does not pay physicians and nurses to deny care to patients. Occupational Health Link believes this sets up a conflict of interest that does not benefit anyone except the MCO. We oppose incentives of this sort and do not use them.

Occupational Health Link has a strong code of ethics, which protects the rights of employees and guarantees them fair and honest medical care.

Occupational Health Link attributes our successes to our unique structure of regional case management and focusing on the safe return to work of the injured worker from the date of injury. The Partnership places strong emphasis on prompt and appropriate return-to-work as a primary means of cost savings to employers.

Occupational Health Link enables the employer to keep and strengthen that relationship without wasting time and money by having to go through an insurance company intermediary on every question and decision.

More than a billion back again

Injured Worker

As an Injured Worker weaving through the Workers’ Compensation field can be a daunting and frightening experience, but as a Managed Care Organization (MCO) who is owned and run by a team of providers, our main focus is to provide quality and affordable health options. Our main goal is to help you return back to work, fully functional.

Providers

Medical providers rendering services in Ohio must be BWC-certified to participate in the Health Partnership Program (HPP). Certification is based on licensing, certification and accreditation requirements necessary to provide services.

Employer

OHL is owned and directed by some of Ohio’s leading Occupation Health Providers. We are the people who take care of you when you are injured and our goal is to provide the quality and affordable care your injured worker needs.

Karen Conger

CEO - Chief Executive Officer

Presides over the strategic direction of the MCO and manages the BWC relationship.

Debra Bradley

CPC - Chief Operating Officer

Presides over our MCO and makes crucial and day-to-day decisions that impact and positively affect our growth and retention as a viable MCO.

Dr. Daniel Davis

MD - Medical Director

Presides over the Case Management team and responsible for URAC re-accreditation. Responsible for peer & utilization review and makes ultimate decisions related to denial of care.

Julie Perkins

RN, CCM - Director, Medical Management

Presides over the Medical Management team and process and ensuring all case management standards are met.

Cheryl Hammond

PA-C - Director of Claims Resoultion

Presides over the claims team who manage all the claims that are out of the employers’ exeperience and need specialized claims management.

Crystal Webb

CPC - Director, Bill Audit and Adjudication

Presides over the billing department and is responsible for bill payments and employer issues related to billing.

Kathleen Bernhart

Regional Director & Customer Service & Marketing

Regional Director who is part of the team responsible for customer service issues and direct employer communication. Assigned geographical territory by county to serve as liaison between all Case Managers all departments and BWC as related to customer service and employer satisfaction.