Employers can continue their relationship with an Occupational Health Link member institution. In many cases, employers already have an effective relationship with an occupational health provider. Occupational Health Link enables the employer to keep and strengthen that relationship without wasting time and money by going through an insurance company intermediary for every question and decision. Decisions are made locally. Regional case management centers are, in most cases, located at the hospital or clinic the employer is using. This allows rapid decision-making and approvals. There is no need to communicate with an insurance company case manager in another city who doesn’t know the cases.
Strong emphasis is placed on return to work. Occupational Health Link has a strong emphasis on prompt and appropriate return to work as a primary means of cost savings.
Clients can submit claims to Occupational Health Link via phone or fax. Employers should use the First Report of Injury (FROI) from the Ohio Bureau of Workers’ Compensation (BWC), which is available on their website at www.ohiobwc.com. When Occupational Health Link receives a claim, we will file it with BWC. They will review the FROI form and all supporting medical documentation obtained by Occupational Health Link to determine if the claim will be allowed.
Investigating and Documenting Injuries
When a work-related injury occurs, the employer should conduct an investigation and thoroughly document the incident. It is important to do this as soon as the individuals with knowledge of the incident can be contacted. Several factors should be considered, such as ergonomics, equipment failure, weather conditions and physical capabilities.
Employer involvement is crucial for successful claims outcomes. Employers can contribute a great deal to the claims management process through communication, monitoring and participation. Here are some key steps employers can take to help improve claims outcomes.
- Maintain ongoing communication with all parties involved in the process
- Establish internal reporting procedures and policies, and educate your entire staff on the importance of prompt, thorough injury reporting
- Maintain contact with injured workers while they are off work and make sure they understand who their primary contact is at your company if they have questions about their claim
- Establish a working relationship with medical providers in your area; they should become familiar with your operation and provide prompt, quality care
- Offer transitional work or consider making modifications to an employee’s job duties that would allow them to return to work sooner
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